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Service
Pre-sale services
Pre-sale services

Professional solution design

Our well-experienced technical team offers professional solution design;

Independent sampling department

With our independent sampling department, we offer sampling services. We offer workpiece sample accroding to customer’s requirements in parameters and processing techniques; we can also help our customers optimizing their products.

Pre-sale services

Sample testing service

We offer sample testing service. Incoming quality control tests such as CMM measure are offered before welding; finished product tests such as strain relief test is offered after welding.

In-sale services
In-sale services

We offer operating instructions of our devices for the operators. When the equipment is installed in your workshop, we offer video course to teach your employees how to operate; you are also welcomed to our factory for training.

In-sale services

We offer training services on various topics according to customer’s need, such as new employee training and training after major modification.

After-sale services

Any technical questions or any issues on HERON products?
Please call (440)-088-3325 or email Carrie@heronwelder.com for technical supports, we will offer you maintenance service video or online remote guidance according to your situation.

In order to offer help as soon as possible, we need the following information:
  • Company name and address;
  • Issue description;
  • Device type;
  • Device number or control system number.

Besides, we keep backups of common parts in stock, if you need backup parts (except new parts or molds), switches or cables for repairing, we offer fast and reliable delivery to all over the world.

FAQ
Q: Are you a trading company or a factory?
A: We are a manufacturing factory.
Q: Can you customize the machine?
A: We can customize the machine according to your requirements.
Q: What is the MOQ?
A: According to the customer's requirements.
Q: How long is your warranty period?
A: For one year after customer received the machine. (consumables excluded)
Q: What are the payment terms?
A: We ship with full payment, and we can negotiate payment terms.
(a. T/T 30% as deposit, 70% should be paid before delivery. b. L/C at sight)
Q: How long is the delivery time?
A: Delivery time for standard machines: 25 working days;
Delivery time for customized machines: depends on the complexity of customization requirements, about 1-3 months after received 30% deposit.
Q: Can you provide samples?
A: We provide sampling service, but you need to send us the sample by courier.
Q: What are the trade terms?
A: FOB, EXW
Q: What's the package method?
A: Wooden case
Q: Which shipment port can you ship the goods?
A: Huangpu port in Guangzhou
Main Products
    2. MFDC Resistance Welding Machine Heron's MFDC resistance welding machine is available in two models: the H and E in order to meet varied customer requirements.
    2. Capacitor Discharge Resistance Welding Machine Heron is dedicated to the design and development of middle voltage capacitor discharge resistance welding systems.
    2. AC Resistance Welding Machine This series of resistance welding machines are primarily used for spot welding and projection welding of black metal, with an effective throat depth of 950mm.
    2. Three Phase DC Resistance Welding Machine Three phase DC resistance welding machines are primarily used for spot welding and projecting welding processes on ferrous metal.
    2. H Series Manual Spot Welding Gun The H series manual spot welding gun is primarily used for spot welding processes on production lines for auto bodies and cabinets.
    2. Stationary BTM Clinching Machine Our stationary BTM clinching machine features floor-standing structure with good body rigidity, and is designed with a pneumatic-hydraulic power cylinder in the pressurization system. This clinching equipment is available with 2 types with capacity of 8T and 15T.